Frequently Asked Questions
You will be required to create an iPerfomancepigeon.com account in order to make purchases and/or to sell on iPerformancepigeon.com.
Your account information is stored from a secure area and encrypted for your protection. It is not sold or shared with anyone else under any circumstances.
To get started?
Creating an Account on iPerformancepigeon.com. You will be asked for the following to create the account:.
Your Name
Your Date of Birth
Your Email Address
Your Billing Info
Your Shipping Info
While you are required to input a credit card, your card will NOT be charged until you purchase an item.
Once you register, your registration will be reviewed by our staff. Once approved by our staff you will receive an email.
The final account verification and approval will normally occur within 24 hours.
You will need to respond to this email before you are active and ready to bid.
If you do not receive this email within 24 hours, you should first check your SPAM or JUNK folder. If the email is not there, email the support Team. Do NOT register again.
You will be required to create an account on iPerformancepigeon.com in order to make purchases and/or to sell on iPerformancepigeon com.
Your account information is stored from a secure area and encrypted for your protection. It is not sold or shared with anyone else under any circumstances.
How do I get started? Start by selecting SIGN UP on the upper right hand corner of the top page of IPerformance.com.
We will ask for the following to create the account: Your Name Your Date of Birth Your Email Address Your Billing Info.
Your Shipping Info While you are required to input a credit card, your card will NOT be charged until you purchase an item.
Once you register, your registration will be reviewed by staff. Once approved by staff you will receive an email. This approval will normally occur within 24 hours.
You will need to respond to this email before you are active and ready to bid. If you do not receive this email within 24 hours, you should first check your SPAM or JUNK folder.
If the email is not there, please email the support team. Do NOT register again.
Your billing information will be used for identity verification, to verify that the customer is of legal age and to ensure all bids are backed by a valid payment method prior to any bidding taking place.
Please note that your winning items will be automatically paid after the auction ends from the billing information provided.
Please provide a valid email account
Once you register an account with us, you will receive an email from iPerformancepigeon.com to your email address for verification. Please follow the instruction to complete your registration.
We will email Order Confirmations and Shipping Confirmations along with tracking information through your iPerformancepigeon.com account.
If we encounter difficulty when processing an order, the information you provide on your account will be used to contact you. It will also be used to contact the seller for shipping purposes. Fees: There are no Buyer’s Fees.
We offer the following payment options: VISA, MasterCard, and Discover.
From time to time a mistake will be made. If this occurs, please email us. Bids placed in the last three (3) hours of the auction will not be deleted.
There are two ways to add an item to your Watch List. You will need to be logged in to use the watch list.
From the category page (the page where up to 9 auction items are displayed in tiles), click the orange heart in the top right of the picture. It will turn white and the item will appear in your watch list. You will also receive an email confirming that you added the item to your watch list.
The second method is to click the orange rectangle “Add to Watch List.” The rectangle will be highlighted with a color and the item will appear in your watch list. Again, you will receive an email confirming that added the item to your watch list.
To remove an item from your watch list, on the watch list page, click the white heart in the orange circle in the top right of the picture. You can also click the white heart on the category page or the green rectangle on the bid page.
From past auctions sold items can be viewed for a period of 5 days from the sale date. From the Search dropdown, check the box on the “Show Closed Items Only” selection. Only sold closed items will be displayed.
If you are the high bidder and you want to add or increase your Automatic/Proxy Bid, you should click the “Place Bid” blue rectangle button. You will then see a pop-up window. Enter your new Automatic/Proxy Bid and click the blue rectangle button marked “Automatic Bid.”
You cannot lower your Automatic/Proxy Bid, you can only increase it.
Members can login by selecting LOGIN. You will then be asked to enter your User Name and your password to access your account information.
If you forgot your password, click on Forgot Your Password. Once you submit the email address linked to your iPerformancepigeon.com account, we will send you an email with instructions on how to update your password and login to your iPerformancepigeon.com account.
If you cannot remember what email address is associated with your account, we can assist you to find your account with a recent order number.
Editing Your Account: You may always make changes to your Profile, Billing Information and Shipping Information by selecting Profile under My Account.
The price on the item is the price for what is described. If two birds are described, then the price is for both. Shipping is charged on a per bird basis. If two birds are on the item, the shipping for the auction item will be $70.
The BUYER must report to iPerformancepigeon any unsatisfactory problems with a received item within 24 hours of receipt.
iPerformancepigeon will assist our buyers with a satisfactory resolution of any of issues.
Credit Card Charge backs, against iPerformancepigeon from a buyer will result in iPerformancepigeon deducting those funds and costs from the seller’s account.
iPerformancepigeon will assist buyers with refunds for up to two weeks following the auction close. Shipping return to the seller will be the responsibility of the buyer.
Within the US: Buyer pays shipping on a per seller basis at a rate of $70 for the first bird and $10 for each additional bird.
This shipping will be added to the final bid. Buying more than one bird from the same seller will reduce the shipping cost. Out of US: The charges depend on where the bird(s) are shipped.
This is something that is normally arranged between the Seller and the Buyer.
Unfortunately, you cannot change your username. It is used to link everything together.
We do not encourage it; however, if you really need this change, email support@iperformancepigeon.com requesting this change.